FAQ

Straight answers.

If it is not here, message us from the app and a person replies.

Questions

The ones people actually ask.

How much does Swiftee cost?+

Nothing to join and nothing to post a job. Tradespeople pay one fee of 7% on a completed, paid job. Customers pay the fixed price they accepted and no more.

How do I know a tradesperson is who they say they are?+

Every tradesperson passes an identity check with a licensed verification provider before they can quote on a single job. The check status is shown on their profile and on every quote card.

Can reviews be faked?+

No. A review can only be written by the customer of a completed Swiftee job, once, after the job is marked done. There is no other way in.

What if the price changes on the day?+

It does not. A quote is a fixed price for the job as described. If the job turns out to be different, the tradesperson sends a new quote in the chat and you decide before any extra work starts.

When do I pay, and is it safe?+

You pay in the app after the job is completed, by card. Payments are processed by a licensed payment provider; Swiftee never sees or stores your card details.

What if I need to cancel?+

Cancel free of charge up to two hours before the agreed time window. Inside two hours, a 20 euro call-out fee applies, which goes to the tradesperson who kept the slot for you.

What happens if something goes wrong?+

Report it from the job page. Our support team can see the job, the quotes and the chat, and can open a formal incident case that records the tradesperson's identity check. Payment can be held while it is looked at.

Where does Swiftee work?+

Every postcode in Cyprus is in the app. We are launching with tradespeople in Paphos first, then Limassol and Nicosia. If your area has no tradespeople yet, you can still post and we tell you when one joins.

I am a tradesperson. How do I join?+

Download the app, choose tradesperson, pick your trade, the towns you cover and your availability, then complete the identity check. Most people are quoting the same day.

Do I need to give the tradesperson my phone number?+

No. The chat, photos and time windows live inside the app on the job. You can share your number if you want to, but you never have to.